FAQ

Deposit and withdrawal

How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Apr 29, 2024Updated on Oct 2, 202437
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Nov 11, 20242,268
Why is my deposit locked?
Published on Dec 19, 2023Updated on Jul 23, 2024398
How do I request an increase in BRL deposit and withdrawal limits?
Published on Dec 15, 2023Updated on Aug 18, 202423
How do I withdraw BRL with Pix transfer?
Published on Nov 27, 2023Updated on Oct 31, 2024115
How do I deposit BRL with Pix transfer?
Published on Nov 20, 2023Updated on Oct 24, 202448
Introducing cash deposits and withdrawals
Published on Nov 16, 2023Updated on Nov 11, 2024249
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on May 23, 2024132
How to withdraw, trade and stake WLD tokens on OKX wallet?
Published on Jul 28, 2023Updated on Jul 4, 202478
What should I do if I mistakenly withdraw crypto via the wrong network?
Published on Mar 17, 2023Updated on Oct 31, 20241,999
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Oct 18, 202430
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Oct 30, 202421
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Oct 30, 202411
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Oct 18, 202414
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Oct 30, 20242
Showing 16-30 of 52 articles