FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Apr 4, 202528
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 1, 202518,622
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Apr 11, 20258,420
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Apr 16, 20252,839
- How do I update my login password?Published on Aug 22, 2023Updated on Apr 1, 202524
- What is sub-account?Published on Aug 22, 2023Updated on Apr 1, 20251,518
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Apr 1, 202512,597
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Apr 1, 202512,016
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Apr 1, 20251,472
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Apr 1, 20251,476
- How do I download my account statements?Published on Nov 6, 2024Updated on Apr 1, 202517
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025365
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Apr 3, 2025329
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025283
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 18, 202519,493
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