I haven't received the SMS code

Published on Aug 16, 2023Updated on Nov 12, 20242 min read10,751

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions:

  • Clear your browser or mobile app cache, then request a new code.

  • Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

  • If you can't log in, switch to other alternatives, see the steps below to know how it's done.

On the app

  1. Select Didn't receive anything?

    Change authentication method on OKX app

    Select didn't receive anything to change different verification method

  2. You can choose other alternatives you would like to use to verify

    Select other authentication method on OKX app

    Select other alternative authentication methods if your SMS code doesn't arrive

On the web

  1. Select call me instead if you can't receive the SMS code

    Select Call me instead on OKX Web

    Select call me instead if you are unable to receive the code

  2. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance

  3. If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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On the app
On the web