Why hasn’t my deposit arrived yet?

If your cryptocurrency deposit to your OKX Wallet or exchange account hasn't arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.

What are the reasons why my deposit hasn't arrived yet?

Delayed blockchain confirmation: if you don’t see your crypto deposit, you may need to wait for the sufficient number of blocks to be confirmed first.
Incorrect network or address: ensure that your crypto has been deposited to the proper blockchain network and receiving address.
Missing memos: certain cryptocurrency networks require a memo in addition to the receiving address.

Delayed blockchain confirmation

If your crypto deposit hasn’t arrived in your OKX Wallet or exchange account yet, you can first check the corresponding blockchain via a blockchain explorer (such as on OKLink) to see if your transaction is pending. To do this, search for your transaction ID or sending/receiving address. If you see your transaction pending on the blockchain but not in your wallet, you may need to wait a while for a few blocks to be confirmed. If you don’t see the transaction pending on the blockchain, this means your transaction hasn't gone through. Double check to see that you've indeed signed and sent your transaction.

Wrong address or blockchain network

When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket. Note that there's no guarantee that we can recover your crypto if it's lost, so always double-check that you're sending the right amount to the right address and network. For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible. If your transaction is missing due to any of the reasons above, please reach out to our support team for help.

Missing memo

Some cryptocurrency transactions demand the inclusion of a memo alongside the recipient's address, a vital step often overlooked but essential for seamless processing.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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