How do I reorder after the P2P payment timeout?
If your order as a taker buyer was canceled due to a payment timeout, reordering is straightforward. Here's how you can reorder quickly and securely, ensuring a smooth trading experience on our platform.
Select the Need Help option on the canceled order page
Proceed to select Need Help
Select the I have paid but the order is canceled option
Select the right issue to start reordering
Select the Submit payment proof option to upload your payment proof
Submit your payment proof
Select the Proceed option to instantly submit a replacement order
Once payment proof is submitted, proceed to the next phase
When payment proof is submitted, the following IM Cards will be sent to buyer and seller:
Buyer
Image of payment proof (appearing in the first step of reorder flow)
IM Card allowing them to place a reorder
The view from the buyer's side
Seller
Image proof submitted by buyer
IM Card informing seller of buyer intention to recreate order
The view on the seller's side
Note:
The new reorder flow isn't available for Maker buyers.
You can submit a dispute via the link on the Raise a dispute part if necessary.
Raise your dispute here
If you want to know how you can download a P2P order receipt, visit here.