Last Updated: 7 February 2024
2. CONTROLLER AND CONTACT DETAILS
|Relevant OKX entity
|Who you are
|Relevant DPO Email
|OKCoin Europe LTD
|A user who is a resident of one of our approved operating locations within the European Economic Area.
|OKX Bahamas FinTech Company Limited
|A user who is a resident of Mexico and who registered between November 16, 2022 and August 28, 2023, or an institutional user who is registered on or after August 29, 2023
|OKX Hong Kong FinTech Company Limited
|A user who is a resident of Hong Kong and who registered on or after May 15, 2023
|OKX Serviços Digitais Ltda.
|A user who is a resident of Brazil and who registered on or after June 15, 2023
|OKX SG Pte. Ltd.
|A user who is a resident of Singapore or Brunei and who registered on or after 13 October 2023
|Aux Cayes FinTech Co. Ltd.
|A user who does not fall under any of the above categories
|Data Protection Officer
|means the relevant OKX Data Protection Officer responsible for data protection and that may be contacted at the relevant email address set out in Section 2 above.
|means a digital asset (also called a “virtual financial asset”, “convertible virtual currency”, “cryptocurrency”, “virtual currency”, “digital currency”, “digital commodity”, or “digital payment token”), such as bitcoin or ether, which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value.
|means any information relating to an identified natural person (a “Data Subject”), or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person. It does not include data where the identity has been removed (anonymous data). This includes Sensitive Information.
|means any data that directly or indirectly reveals a natural person's family, racial origin, political or philosophical opinions, religious beliefs, criminal records, biometric data, or any data related to the health of such person, such as his/her physical, psychological, mental, genetic or sexual condition, including information related to health care services provided thereto that reveals his/her health status.
4. WHAT PERSONAL DATA WE COLLECT AND HOLD, AND HOW WE COLLECT IT
OKX collects, processes, and stores Personal Data via your use of the Service or where you have given your consent. This Personal Data may include contact details, copies of identification documentation provided by you or derived from publicly accessible databases, your government identification number as well as information relating to your device or internet service (such as an IP address and a MAC number).
To understand how OKX protects the data it collects from its users, please see Section 13 (“Information Security”) below.
We collect information you provide during the OKX Platform on-boarding process, which may be a completed, incomplete, or abandoned process. We also collect Personal Data when you communicate with us through customer support, subscribe to marketing communications, correspond with us by phone, email, or other communication channels, or when you conduct a transaction on the OKX Platform. We may actively or automatically collect, use, store, or transfer your Personal Data, which may include, without limitation, the following:
- Personal identification information such as name, email, phone number, nationality, date of birth, address, and government identification information;
- Institutional details such as corporate legal name, corporate registration information, government identification number, proof of identity and legal existence, address, business description, and beneficial owner information;
- Commercial information such as data related to transactions conducted on the OKX Platform;
- Financial information such as credit/debit card numbers and bank account information;
- Correspondence Information such as communication with our Customer Support team and response to user survey;
- Information required by regulatory agencies such as state and federal licensing authorities and consumer protection agencies; and
- Other identifiers such as device fingerprint data, IP address, and geolocation information.
We will not collect Sensitive Information about you without your consent, unless an exemption or exception applies. These exemptions or exceptions include if the collection is required or authorized by law, or if it is necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.
If the Personal Data we request is not provided by you, we may not be able to provide you with the benefit of our Services or meet your needs appropriately. Accordingly, we do not give you the option of dealing with us anonymously or under a pseudonym.
Furthermore, we conduct business and collect Personal Data from individuals and entities located in various jurisdictions in accordance with data protection laws. Where applicable, we are required to protect Personal Data processed in such jurisdictions in accordance with the applicable data protection laws. To understand more about how we protect the data collected from individuals and entities located within such jurisdictions, please see Sections 18 to 20 below.
5. UNSOLICITED PERSONAL DATA
6. WHO WE COLLECT PERSONAL DATA ABOUT
The Personal Data we may collect, and hold includes (but is not limited to) Personal Data about users, potential users, service providers or suppliers of the OKX Platform or our Services, prospective employees, employees and contractors and other third parties with whom we come into contact.
7. HOW WE USE YOUR PERSONAL DATA
OKX uses Personal Data to administer, deliver, improve, and personalize the Services for you and to comply with our legal and regulatory obligations. We also may use such data to communicate with you in relation to other products or services offered by OKX and/or its partners to consider any concerns or complaints you may have.
We may use and disclose your Personal Data for any of these purposes. We may also use and disclose Personal Data for secondary purposes which are related to the primary purposes set out in this section, or in other circumstances authorized by the law.
Sensitive Information will be used and disclosed for the purpose for which it was provided (or a directly related secondary purpose), unless you explicitly consent otherwise, or an exemption under law applies. Below are specific ways in which we may process your Personal Data:
Provide you with our services. We use your Personal Data to provide you with our Services pursuant to our terms of service. For example, we need to know certain financial information to conduct fiat transfers into and out of your account.
Detect and prevent fraud. Your Personal Data is used to detect and prevent fraud.
Protect the security of our Services. We process your Personal Data, such as information about your device and activity, to maintain the security of your account and the OKX Platform.
User/customer support. We process your Personal Data when you contact our Customer Support team to help us address your question.
Enhance our Services. We process your Personal Data to understand how our Services are being used to improve our Services and develop new Services.
Product marketing. We process your Personal Data to identify our Services that we believe may be of interest to you. We may contact you about them. For more information, refer to Section 12 (Communications) below.
Consent. We may use your Personal Data for additional purposes with your consent.
Other business purposes. We may use your Personal Data for other reasonably expected business purposes as permitted by law or when required to comply with our legal obligations.
Processing Personal Data Without Consent
If you do not provide us with consent to process your Personal Data, we may still process your Personal Data under one of the following bases:
Public interest. We will process your Personal Data without your consent where it is necessary to protect the public interest.
Legal Proceedings. We will process your Personal Data without your consent where it is necessary to initiate or defend legal proceedings or in relation to judicial or security procedures.
Protection of your interests. We will process your Personal Data without your consent where it is necessary to protect your interests.
Performance of a contract. We will process your Personal Data without your consent where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract; we use this basis for provision of our Services.
Compliance with a legal obligation. We will process your Personal Data without your consent where we need to comply with a legal obligation we are subject to.
To Whom We Might Disclose Personal Data
OKX may disclose Personal Data to:
Members of our corporate group, which includes our subsidiaries, holding companies and companies under common control including their respective contractors, affiliates, employees or representatives.
Our service providers and other third parties which assist us in providing Services to you and/or as required or permitted by law or professional standards including, for example, payment processing, customer support, data analytics, information technology, data processing, network infrastructure, storage and tax reporting.
Entities in connection with corporate transactions involving OKX, including any financing, acquisition or dissolution proceedings which involve disclosing a certain portion or all of our business or assets.
Government entities or other parties to legal process, including law enforcement agencies and authorities, officers, regulators or other third parties to comply with any law, court order, subpoena or government request.
Professional advisors, including legal, accounting or other consulting services for purposes of audits or to comply with our legal obligations.
If we disclose your Personal Data to service providers that perform business activities for us, they may only use your Personal Data for the specific purpose for which we supply it. We will take reasonable steps to ensure that all contractual arrangements with third parties adequately address compliance with applicable privacy laws. Additionally, we have implemented standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions. These standards require us to undertake due diligence on our users in order to be compliant with applicable laws and regulations. This may include the use of third-party data and service providers which will cross-reference your Personal Data for identity verification, fraud detection and prevention, transaction monitoring, credit verification and security threat detection.
8. HOW WE STORE YOUR PERSONAL DATA
We recognize the importance of securing the Personal Data of our users. We take steps to ensure your Personal Data is protected from misuse, interference or loss, and unauthorized access, modification or disclosure. Your Personal Data is generally stored in our or our affiliates ‘computer databases and/or with third party storage providers. In relation to information that is held on our computer database, we apply data security guidelines to ensure that your Personal Data is managed securely.
For more information, please refer to Section 14 (Information Security) below.
The data that we collect from you may be transferred to, and stored at, a destination outside of the country of your residence. It may also be processed by staff operating outside of your residence who work for us or for one of our service providers. By submitting your Personal Data, you expressly consent to this transfer, storing or processing, except users located in certain jurisdictions, as detailed in Sections 18 to 20 below.
We retain your Personal Data for as long as is reasonably necessary to provide services to you, for our legitimate business purposes, and to comply with our legal and regulatory obligations. If you close your account on the OKX Platform, we will continue to retain your Personal Data as necessary to comply without legal and regulatory obligations. For example, we are subject to certain anti-money laundering laws which require us to retain records we used to comply with our client identification and due diligence obligations for an additional period after our business relationship with you has ended.
9. SENDING INFORMATION TO OTHER COUNTRIES
The OKX group operates a global business and Personal Data may be stored and processed in any country where we have operations or where we engage service providers. We may disclose information to third party storage providers or affiliates that are located outside your country of residence or disclose to third-party storage providers or affiliates that are located outside your country or residence.
10. ACCESS, CORRECTION, AND DELETION OF YOUR PERSONAL DATA
Subject to exceptions set out in the law, you have the right to obtain a copy of your Personal Data upon request and ascertain whether the information we hold about you is accurate and up-to-date. We will provide access within 30 days of your request. If we refuse to provide the information, we will provide reasons for the refusal. We will require identity verification and specification of what information is required before providing you with access. If any of your Personal Data is inaccurate, you may request to update your information. Where we are satisfied that the request to update the information is accurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise. You may also request to delete your Personal Data, with the exception that we may refuse your deletion request in certain circumstances, such as compliance with law or legal purposes. For data access, correction, or deletion requests, or to request withdrawal of your previously provided consent, please send an email with your request to the relevant email address set out in Section 2 above with the subject “DATA INQUIRY REQUEST”.
11. CHILDRENS’ PERSONAL DATA
OKX does not knowingly offer services to or collect the Personal Data of anyone under the age of 18. If we learn that we have collected Personal Data of anyone under the age of 18, we will promptly delete it from our systems. If you are aware of anyone under the age of 18 using our Services, please notify us so we can take prompt action to prevent access to our Services.
We may only use Personal Data we collect from you for the purposes of direct marketing without your consent if the Personal Data does not include Sensitive Information, you would reasonably expect us to use or disclose the information for the purpose of direct marketing, we provide a simple way of opting out of direct marketing and you have not requested to opt out of receiving direct marketing from us.
If we collect Personal Data about you from a third party, we will only use that information for the purposes of direct marketing if you have consented (or it is impracticable to obtain your consent) and we will provide a simple means by which you can easily request not to receive direct marketing communications from us. We will draw your attention to the fact you may make such a request in our direct marketing communications.
We may communicate company news, promotions, and information relating to our products and services provided by OKX. We may share Personal Data with third parties to help us with our marketing and promotional projects or sending marketing communications.
Users can opt out from these marketing communications at any time by following the unsubscribe link within any marketing communications sent to you or by contacting our Customer Service at Support Center.
For Services related communications, such as surveys, policy/terms updates and operational notifications, you will not be able to opt out of receiving such information.
13. COOKIE USAGE
Set up, you can set your browser to block or alert you about these Cookies, but this may affect the functionality of the Services or your user experience. Session Cookies are added when a user starts to browse our website or interacts with a specific feature and are deleted when the browser is closed. Persistent Cookies are added when a user starts to browse our website or interacts with a specific feature but may remain stored on your device until a certain termination date is reached.
14. INFORMATION SECURITY
We have put in place appropriate information security measures to prevent your Personal Data from being accidentally lost, accessed, altered, disclosed, used or destroyed in an unauthorized way (or other similar risks). We take various measures to ensure information security, including encryption of the OKX Platform communications; required two-factor authentication for all sessions; periodic review of our Personal Data collection, storage, and processing practices; and restricted access to your Personal Data on a need-to-know basis for our employees and vendors who are subject to strict contractual confidentiality obligations.
If you have any questions about information security or report any security issues, please contact us by sending an email to the relevant email address set out in Section 2 above with the subject “INFORMATION SECURITY REQUEST”.
15. CONTACTING OKX ABOUT PRIVACY QUESTIONS OR CONCERNS
When handling requests to exercise your privacy rights, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such a request. While we endeavor to respond to these requests free of charge, should your request be repetitive or unduly onerous, we reserve the right to charge you a reasonable fee (if applicable) for compliance with your request. To exercise your privacy rights, please send an email with your request to the relevant email address set out in Section 2 above with the subject “DATA INQUIRY REQUEST”.
18. ADDITIONAL INFORMATION FOR PERSONS SUBJECT TO EU DATA PROTECTION LAWS
For users who are located in the EEA or other locations subject to EU data protection laws (collectively, “European Residents”), we adhere to relevant and applicable EU data protection laws and provide European Residents with the following additional information. For the purposes of this section, “Personal Data” has the meaning provided in the General Data Protection Regulation (EU) 2016/679 (GDPR).
A. Legal Basis For Processing Personal Data. We process Personal Data subject to the GDPR on one or more of the following legal bases:
To comply with legal obligations and regulations. To comply with applicable laws, including “know your customer” obligations based on applicable anti-money laundering and anti-terrorism requirements, financial crime and fraud prevention, suspicious activity reporting, responding to requests from public authorities, complying with economic and trade sanctions requirements, performing customer due diligence, performing audit and risk assessments, preparing tax reports, fulfilling our retention obligations and handling legal claims.
To comply with contractual obligations. To comply with our contractual obligations to you under our terms of service, including to provide you with our services and customer support services, and to optimize and enhance the OKX Platform.
Consent. To provide and market our services to you based on your consent. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before consent is withdrawn.
Legitimate interest. To monitor the usage of the OKX Platform, fraud prevention, network and information security, conduct automated and manual security checks of our Services, to engage in direct marketing activities and to protect your rights. When we process your personal data for our legitimate interests, we consider and balance any potential impact on you and your rights under data protection laws.
B. European Privacy Rights. European Residents have the following rights under the GDPR with respect to their Personal Data, subject to certain exceptions provided under the law. We will advise you in our response to your request where we are relying on such exemptions. You should include adequate information to identify yourself and other relevant information that will reasonably assist us in fulfilling your request.
Right to Access and Rectification. You may submit a request that OKX disclose the Personal Data we process about you and correct any inaccurate Personal Data.
Right to withdraw consent. Where we have relied upon your consent to process your Personal Data, you have the right to withdraw that consent. This does not affect the lawfulness of processing based on your consent until withdrawal.
Right to Erasure. You may submit a request that OKX delete the Personal Data that we have about you.
Right to Restriction of Processing and Right to Object. You have the right to restrict or object to our processing of your Personal Data under certain circumstances.
Right to Data Portability. You have the right to receive the Personal Data you have provided to us in an electronic format and to transmit the Personal Data to another data controller.
Right to complain. You may lodge a complaint with a data protection supervisory authority.
C. Auto decision-making. We may engage in automated decision-making for purposes of risk and fraud detection. When we do, we implement suitable measures to safeguard your rights and freedoms and legitimate interests, including the right to obtain human intervention, to express your point of view and to contest the decision.
D. Transfers of Personal Data out of the EEA. OKX enters into appropriate data processing agreements and standard contractual clauses approved by the European Commission for the transfer of data. We may transfer Personal Data from the EEA to countries outside of the EEA where the transfers are necessary to satisfy our obligations to you under our terms of service (including providing you with our Services and to optimize and enhance the OKX Platform) and where you have consented to the transfer of your Personal Data to a third country.
19. INFORMATION SECURITY
For users who are located in Singapore, we adhere to the PDPA and provide Singapore residents with the following additional information. For the purposes of this section, “Personal Data” has the meaning provided in section 2 of the PDPA.
A. Transfers of Personal Data out of Singapore. If your personal data has been processed in Singapore, prior to transferring such personal data from Singapore to a jurisdiction or territory outside Singapore, OKX will generally take appropriate steps to ensure that the recipient of the personal data is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection that is at least comparable to the protection under the PDPA (“Comparable Standard”). To this end, OKX will ensure that at least one of the following measures is implemented:
the overseas recipient of such personal data is bound by law, contract, binding corporate rules or any other legally binding instrument to protect the transferred personal data to a Comparable Standard; and/or
the overseas recipient of such personal data holds a valid certification under the Asia Pacific Economic Cooperation Cross Border Privacy Rules (“APEC CBPR”) System or the Asia Pacific Economic Cooperation Privacy Recognition for Processors (“APEC PRP”) System.
Where the above measures are not feasible, OKX may still proceed with the transfer of your personal data from Singapore to a recipient outside of Singapore if:
the transfer is necessary for a use or disclosure that is in your vital interests or in the national interest and OKX has taken reasonable steps to ensure that the personal data will not be used or disclosed by the recipient for any other purpose; and/or
the transfer is reasonably necessary for the conclusion or performance of a contractual obligation between you and OKX.
B. Security of your Personal Data. If we have credible grounds to believe that a data breach has occurred, we will take steps to assess whether the data breach is notifiable under the PDPA. Once we assess that a data breach is a notifiable data breach, we will notify the Personal Data Protection Commission of Singapore and you as soon as it is practicable. If we share your personal data with our third party service providers, we will require them to process it strictly in accordance with our instructions or as otherwise required by the PDPA.
20. INFORMATION SECURITY
For users who are located in Hong Kong, we adhere to the PDPO and provide Hong Kong residents with the following additional information. For the purposes of this section, “Personal Data” has the meaning provided in section 2 of the PDPO.
A. Transfers of Personal Data out of Hong Kong. OKX may transfer your Personal Data from Hong Kong to a jurisdiction or territory outside Hong Kong on any of the following grounds:
OKX has reasonable grounds for believing that there is in force in that jurisdiction or territory any law which is substantially similar to, or serves the same purposes as the PDPO;
you have consented in writing to such transfer (which you hereby grant if you have not previously done so);
OKX has reasonable grounds for believing that, in all the circumstances of the case:
(a) such transfer is for the avoidance or mitigation of adverse action against you;
(b) it is not practicable to obtain your written consent to such transfer; and
(c) if it was practicable to obtain such consent, you would give it;
- your Personal Data is exempt from data protection principle 3 (as defined in Schedule 1 to the PDPO) by virtue of an exemption under Part 8 of the PDPO.
OKX has taken all reasonable precautions and exercised all due diligence to ensure that your Personal Data will not, in that place, be collected, held, processed or used in any manner which, if that place were Hong Kong, would be a contravention of a requirement under the PDPO.