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What could be the reasons your transaction isn't visible?

Gepubliceerd op 17 okt 2024Geüpdatet op 30 okt 20242 min. leestijd12

When you deposit funds to our platform, if the receiving address, deposit network, and address are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons:

  • There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets. We recommend contacting customer support directly to check the specific reason.

  • The deposit network for this token is currently closed: for some tokens, the network may temporarily suspend deposits, which can prevent the deposit from being credited. In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.