Account, security, and verification

What documents are accepted as proof of sources of funds from decentralized finance?

Published on Nov 12, 2024Updated on Nov 12, 20246

How do I secure my exchange account?

Published on Jun 12, 2024Updated on Nov 1, 2024234

How do I update my login password?

Published on Aug 22, 2023Updated on Sep 24, 20248

How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Nov 20, 20243,648

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024338

How do I create passkeys? (web)

Published on Aug 16, 2023Updated on Oct 21, 20241,040

How do I get my individual account verified?

Published on Aug 7, 2024Updated on Sep 4, 20245

How do I download my account statements?

Published on Nov 6, 2024Updated on Nov 8, 20242

A beginner's guide to identity verification

Published on Sep 25, 2023Updated on Oct 19, 20245,020

Why did my identity verification fail?

Published on Aug 8, 2024Updated on Sep 24, 202429

Why is my account frozen?

Published on Aug 22, 2023Updated on Nov 11, 202414,388

How do I link an authenticator app?

Published on Aug 29, 2023Updated on Nov 19, 202411,468

What documents are accepted as proof of sources of wealth and funds?

Published on Oct 2, 2024Updated on Nov 18, 202450

How do I create passkeys? (app)

Published on Aug 16, 2023Updated on Nov 15, 20243,522

How long does it take to complete my identity verification?

Published on Sep 4, 2024Updated on Sep 5, 20241

FAQ