My mobile phone isn't working, what should I do?

Published on Aug 22, 2023Updated on Apr 15, 20242 min read198

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:

My SMS codes aren’t working on OKX

Try these fixes first to check if you can get codes working again:

  • Automate your mobile phone time. You can do it in your device's general settings:

    • Android: Settings > General Management > Date and time > Automatic date and time

    • iOS: Settings > General > Date & Time > Set Automatically

  • Sync your mobile phone and desktop times

  • Clear OKX mobile app cache or desktop browser cache and cookies

  • Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app

If this doesn't help, you'll need to change or unlink your phone number. For your security, you won’t be able to withdraw funds within 24 hours after changing or unlinking your phone number.

I want to change my phone number

You can switch to a new phone number in your OKX account. To do this, follow the guide below:

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (on the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or WhatsApp code depending on the platform.

CT-app-login 2FA-phone

Switching verification method in the app

CT-web-login 2FA-phone

Switching verification method on the web

I want to reset my phone number

You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide:

I tried everything but nothing helped

If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or on the app. You can also contact our customer support through chatbot.