FAQ
Account management and security
- How do I change my login password?Published on Aug 21, 2023Updated on Dec 23, 202415,932
- How do I reset Two-factor authentication (2FA)?Published on Sep 14, 2023Updated on Dec 23, 20244,007
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 19, 2024352
- How do I create passkeys? (web)Published on Aug 15, 2023Updated on Oct 21, 20241,116
- How do I download my account statements?Published on Nov 5, 2024Updated on Dec 24, 20245
- Why is my account frozen?Published on Aug 22, 2023Updated on Nov 11, 202416,372
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Dec 25, 202412,018
- How do I create passkeys? (app)Published on Aug 15, 2023Updated on Nov 15, 20243,846
- My authenticator app isn't working, what should I do?Published on Aug 10, 2023Updated on Nov 24, 2024740
- My mobile phone isn't working, what should I do?Published on Aug 21, 2023Updated on Dec 20, 2024373
- How do I whitelist OKX Emails?Published on Nov 25, 2024Updated on Dec 20, 20245
- How do I register an account on OKX?Published on May 22, 2024Updated on Dec 4, 202413,758
- How do I close my account? (app)Published on Aug 22, 2023Updated on Dec 9, 2024732
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Dec 11, 20242,949
- How do I change my phone number?Published on Sep 7, 2023Updated on Dec 20, 202410,363
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