How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Apr 4, 20242 min read434

I can log in to my account

On the app

  1. Open the OKX app, go to User Center, and select Profile

  2. Go to Security > Security center > Select phone / email / authenticator app from the Authentication section
    ct-app-security-reset-2faSelect preferred medium of two-factor authentication to proceed

  3. Select Verification methods unavailable? > Reset phone number / email / authenticator app

  4. Fill in the verification details and select Confirm

  5. You'll receive a confirmation upon successfully resetting your channel of security

On the web

  1. Go to Profile and select Security > Security Center
  2. Select Change phone number / email / authenticator app
  3. Select Verification method unavailable? > Reset phone number / email / authenticator app
  4. You'll be prompted to download the OKX app to proceed
    ct-web-2fa-download-to-continueSelect Download app to continue the action

Note:

  • If you just wish to turn it off, find the Mobile Verification / Authenticator app / Two-factor authentication (2FA) in the Security center and select Turn off
  • You may need to provide your ID document and complete facial recognition for verification purposes

I can't log in to my account

On the app

  1. If you enable two-factor authentication and login into your account as usual, the system will trigger two-factor authentication
  2. Select Switch verification method > Reset two-factor authentication > Reset phone number / email / authenticator app
  3. Fill in the verification details and select Confirm
  4. You'll receive a confirmation upon successfully resetting your phone number

On the web

  1. If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication

  2. In Unable to verify? Section, select reset
    CT-accountsecurity-web2Select Reset to proceed

  3. You'll be prompted to download the OKX app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app