How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Apr 11, 20242 min read216

Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting started

  1. Log in to your account at and go to the security center (Profile icon > Security).

  2. Find Account management at the Security Center page, select Freeze account
    Opening Freeze account page

  3. Read what'll happen after freezing your account
    ct-web-freeze-account-what-happensWhat'll happen after you freeze your account

  4. Select Reason to freeze account

  5. Tick the below terms if you confirmed to freeze it

  6. Select Freeze account

  7. Get SMS/email and Authenticator code and Confirm to freeze the account

Note: it's required to bind with an Authenticator app in your account before freezing it