How do I change my authenticator app?

Published on Sep 11, 2023Updated on Apr 12, 20242 min read1,311

I can log in to my account

On the app

  1. Open the OKX app, go to User Center, and select Profile

  2. Go to Security center > Authenticator app > Change authenticator app

    CT-accountverification-authenticator-mobile1

    Select user center on main page

  3. Follow the on-screen instructions and select Next

  4. Complete the two-factor authentication (2FA) verification

  5. You'll receive an email/SMS confirmation upon changing authenticator app successfully

On the web

  1. Go to Profile and select Security

    CT-accountverification-authenticator-web1

    Find Security on the Profile page

  2. Find authenticator app and select Change authenticator app

    CT-accountverification-change-authenticator-web

    Find Authenticator app in the Authentication methods section

  3. Follow the on-screen instructions and click Confirm

  4. You'll receive an email/SMS confirmation upon successfully changing your authenticator app

I can't log in to my account

If you can't log in to your account, you can only reset your authenticator app on the OKX app.

  1. Enter your account on log in page, select Next

  2. Select Forgot your password on enter password page and Confirm your phone/email

  3. Select Security verification unavailable to start reset your authenticator app

    CT-app-A&S-pre-login reset security features

    Select security verification unavailable on reset password page

  4. Follow the on-screen instructions or contact customer service to reset your authenticator app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.