Convert FAQ

Why do I receive a prompt about insufficient balance?

To use Convert, you need a sufficient amount of crypto in your funding account. However, you don't need to transfer assets from your trading account to your funding account. If you're prompted about an insufficient balance in your funding account, ensure you've selected both your funding and trading accounts.

How do I access the Convert function?

1. Load the app/web page, and select Trade

2. Select Convert from the options available from the pop-up menu

   

   Opening Convert page from homepage

3. Select the crypto you'd like to Convert from / to

   Note:

   • You can select Max to set the price you want during the conversion. This means that your order will only be executed when the crypto reaches the limit price of yours.

   • Only supported tokens for Convert will be shown.

4. Enter the amount and select Convert to preview and check the order details
   Note: the conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate.

   

   Select Convert page to inch towards order completion

5. Select the Convert option again or leave it for 10 seconds to auto-complete your order

How do I deposit crypto?

Convert is connected to your funding and trading accounts. If you have a sufficient amount in your trading account, you can simply select the available crypto and select both funding and trading account to complete the process.

Select the available crypto in the From field to select the account used to complete the convert process

Select the trading account to complete the convert process

If you have an insufficient amount in both your funding and trading accounts, you can select the available crypto and select Deposit to deposit a sufficient amount in your account before performing the convert feature.

Select Deposit to deposit a sufficient amount of crypto before completing the process

Where can I view converted crypto?

Converted crypto is automatically deposited to your funding account.

Where can I view my transaction history?

You can view the transaction history by selecting Record on the Convert page. Alternatively, you can view them in Assets > Funding > History.

Select Record on Convert page to view your convert transaction