How do I verify an individual account?

Published on Sep 25, 2023Updated on Feb 24, 20242 min read8,539

To use your individual account, you need to complete identity verification to meet Know Your Customer (KYC) requirements. We require this to keep your account and assets secure.

The verification process is to ensure the exchange is safe and prevent fraud and other illegal activities. You can trade and deposit / withdrawal after completing your identity verification.

Getting started on the web

Log in to your account at okx.com and go to the verification page. You can find it under the profile icon > Verification. On this page, find Individual account and select Continue.
Open Verification pageOpening verification page

Getting started on the app

Open the OKX app, go to User Center. Go to Profile and Settings and select Identity verification under Profile
CT-App-user center-highlightOpen the User Center in the top left corner

Identity verification

  • Basic info
    Provide basic information about yourself, such as full legal name, date of birth, country of residency, etc.. Please make sure that it's correct and up to date.
  • ID documents
    We accept valid government-issued IDs, passports, ‌driving licenses, ‌etc. They must meet the following requirements:
    • Include your name, date of birth, issue and expiration date
    • No screenshots of any kind are accepted
    • Legible and with a clearly visible photo
    • Include all corners of the document
    • Not expired
  • Selfies
    They must meet the following requirements:
    • Your entire face has to be placed within the oval frame
    • No mask, glasses and hats
  • Proof of Address (if applicable)
    They must meet the following requirements:
    • Upload a document with your current residential address and legal name
    • Make sure that the entire document is visible and issued within the last 3 months.

When everything's ready, you can submit your verification application. We'll review it within 24hours and contact you with the results. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.